Support Buddi
As a company with our finger firmly on the technical pulse, we are always looking for ways to improve the communication between our teams on the floor and our in-house technical support. It is often the case where people's technical knowledge can differ greatly within companies or between them and outsourced support teams which can make interaction hard and sometimes strained.
The Just Develop It technical team have devised a plan to help both sides, the technically minded and technically challenged. With Support Buddi, any technical issues can be efficiently identified with minimal questions from the support team and minimal confusion for the worker. Support Buddi instantly and automatically answers the first batch of questions any support member will ask a colleague or customer and removes the risk of the user not being sure of the answers or taking time to locate them.
The user simply needs to visit www.supportbuddi.com and a variety of information about their PC/laptop will be instantly displayed. From their operating system and web browser, to their Flash version, IP address and cookie information, all the important information a support technician could need. This can then be downloaded as a PDF and emailed to the technician or the user can quote their Support Code over the phone which can be entered onto the homepage and all their information can be retrieved.
